Privacy

For staffing agencies using the product: your roster (worker names, roles, contact details, facility assignments, availability), credential status and the documents workers upload, and your open shifts including bill rates. All of it serves one purpose: showing you which readiness gaps are blocking real shifts and helping you fix them.

For workers: your agency asks us to collect a specific credential document from you. The upload page tells you who is asking and why. Your document goes to your agency, is reviewed by a person there, and is not used for anything else.

For people requesting a pilot: the details you submit are used to reply to you about a pilot, and nothing else — unless you opt in to text messages, which are covered below. No mailing lists.

We do not sell data. We do not use worker data or credential documents to train machine-learning models. We do not contact workers except as directed by their agency. We do not mix one agency’s data with another’s.

If you give us a mobile number and opt in to text messages, we use that number and your opt-in record for one purpose: sending you operational messages from ClearToFill — missing-document notifications, compliance and readiness updates, staffing or readiness status notifications, and related operational customer-care messages. We record when, where, and to which wording you consented so that we can honor it. For workers, text messages are sent at your staffing agency’s direction and concern only the documents your agency needs from you.

Mobile phone numbers and SMS opt-in consent information are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We pass a mobile number to Twilio, the sub-processor that delivers our messages, only to deliver the messages you opted in to receive; text-messaging originator opt-in data and consent are not shared with anyone else. We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance or email hello@cleartofill.com. Opting out stops text messages from ClearToFill; it does not affect email or any other way your agency may reach you. Our Terms of Service describe the SMS program in full.

Supabase (database and document storage), Vercel (application hosting), Twilio (SMS delivery), Resend (email delivery), and Anthropic (automatic document reading — documents are processed to extract dates and names, and the output is reviewed by a person at your agency).

Agencies can export everything self-service at any time. On leaving, data is deleted on the documented schedule in our data-lifecycle policy, and we are explicit that backups age out within their retention window rather than being edited. Workers who want their information corrected or removed should contact their agency, which holds the relationship — we assist the agency in fulfilling it.

Privacy questions: hello@cleartofill.com. HorizonWide Solutions LLC, Marietta, GA.